Shipping
Information
Covid-19 Delays
- Australia Post has experienced a significant increase in demand as shoppers increase their online buying due to COVID-19 restrictions/lockdowns. As a result, delays will be experienced despite our prompt dispatch of your order.
- International orders may incur significant Shipping Delays. At this time we recommend using Express Shipping to ensure your parcel reaches you as soon as possible!
Shipping Rates
Australia
STANDARD (3-7 Days)
Orders > $100 AUD | FREE
Orders < $100 AUD | $9.95
EXPRESS (1-4 Days)
Orders > $250 AUD | FREE
Orders < $250 AUD | $TBA
New Zealand
STANDARD (4-8 Days)
Orders > $100 AUD | FREE
Orders < $100 AUD | $9.95
EXPRESS (2-5 Days)
Orders > $250 AUD | FREE
Orders < $250 AUD | $14.95
Shipping Insurance
- We love nothing more than your parcel reaching you safely! Shipping Insurance provides protection for orders that are lost, broken or stolen. For a small additional cost add Shipping Insurance to your shopping cart to enable protection.
- In the rare event that your order is deemed lost, broken or stolen by Australia Post (AU orders) or DHL (International orders), please contact our customer care team at : ritzi.com.au.
- We are not liable for lost/missing orders that are not insured.
Additional Information
- Once your parcel has been shipped, your tracking information will be sent via email – keep this little number safe and secure as it will tell you exactly when your delivery will arrive.
- All parcels are sent requiring a signature on delivery. If you request this to be left via safe drop or without signature, we cannot take responsibility for any damaged, lost, or stolen goods.
- We work hard to pack your order within 2-4 hours from purchase time (excluding weekends). If you have made an error in your address then please contact us immediately.
